Delivery & Returns


Delivery:

Shipping is via Royal Mail from my nearest village post office in central Scotland. Items listed in my shop are ready to ship unless otherwise noted.

Orders are shipped within 3-4 business days of cleared payment, unless previously agreed. My normal shipping days are Wednesday and Saturday but, if I can, I post between these days.

The shipping cost includes packaging and handling and is calculated at checkout based on a combination of weight and order value.

Starting January 2017, UK buyers pay a maximum of £4.50 shipping per order, no matter how large it is. Domestic post is sent either First Class or Second Class recorded depending on the size and value of the order.

 Items to the rest of the world are sent via standard airmail.   

Customs fees / import duties are the responsibility of the buyer and are determined by the country you reside in.

 

 Estimated Delivery Times:

Delivery times below are standard estimates. Please be aware that factors such as postal holidays, bad weather conditions, strikes, delays in customs, etc. are beyond my control.

UK: 1-7 days

Europe: 1-5 weeks

North America: 2-6 weeks

Rest of the World: 2-8 weeks

 

If your items have not arrived within these timescales, please contact me right away so that we may work together to resolve.

 

Returns and exchanges:

I want you to be happy with your purchase, so will work with you to fix any problems. If you want to see more pictures of an item prior to purchase this can be arranged.

Returns can be made for a refund or exchange, minus shipping costs, for up to 14 days after the purchase. Refunds/exchanges will only be processed once the original item has been returned undamaged and in saleable condition. Items being returned must be shipped back within 30 days of receipt.

Refunds will be processed using the method of payment used in the original purchase.

It is up to the buyer to ship the items back well packaged and cover any postage costs for doing so. I strongly suggest you obtain proof of postage and tracking when returning an item. Until returned items are safely in my possession, responsibility for tracking them and any necessary claims with the post office if lost are the responsibility of the buyer.

Items returned from outside the EU must be clearly marked on the customs label as returned merchandise so as not to incur any customs fees / import duty on their way back. If this is not correctly noted on the customs form the item will be sent back to you by Royal Mail as we will decline the parcel and not pay the customs fee.

 

Custom or personalised items cannot be returned.